Helper Platform Service Agreement
Effective: 27 April 2026 · HousehelpConnect (Kejani Connect, BN-6ASRJD2M) · Nairobi, Kenya
This Helper Platform Service Agreement is a contract between you (the "Helper") and KEJANI CONNECT (BN-6ASRJD2M), operating the HousehelpConnect platform. You must read, agree with, and accept all terms in this Agreement in order to register as a helper on HousehelpConnect.
BY REGISTERING AS A HELPER ON HOUSEHELPCONNECT, YOU ARE AGREEING TO BE BOUND BY THIS AGREEMENT.
1. The HousehelpConnect Service
1.1 HousehelpConnect is a domestic services marketplace connecting verified helpers with client households in Nairobi, Kenya. The platform facilitates discovery, booking, payment, and GPS navigation for domestic service delivery.
1.2 Registration and KYC. You must provide accurate Account Information including your National ID, experience, service categories, and references. All documents submitted must be genuine. You cannot transfer your account without our prior written approval. The service is available only to persons aged 18+ who are legally entitled to work in Kenya.
1.3 Vetting and Approval. All helpers must pass our vetting process: (i) identity verification against National ID; (ii) reference check with your previous employer; (iii) review of professional certificates; and (iv) admin approval. HousehelpConnect reserves the right to reject any application at its sole discretion.
1.4 Tier Assignment. Your tier (Standard or Senior/Certified) is assigned by the admin team during vetting based on your experience and qualifications. You cannot change your own tier. Tiers are reviewed every six (6) months.
1.5 Changes to Services. HousehelpConnect may modify this Agreement at any time. Changes are effective thirty (30) days after notice through the platform or to your email.
2. Independent Contractor Status
2.1 You are an independent contractor, not an employee, agent, joint venture partner, or franchisee of HousehelpConnect or Kejani Connect.
2.2 As an independent contractor, you are responsible for: (i) your own taxes, NHIF contributions, and NSSF contributions; (ii) your own tools and equipment unless agreed otherwise with the client; (iii) your own transport to and from client locations; and (iv) compliance with all applicable Kenyan laws.
2.3 HousehelpConnect does not control the manner in which you perform your services. You retain the right to work for other clients and platforms provided you meet your booked commitments on HousehelpConnect.
2.4 Nothing in this Agreement creates a contract of employment. You are not entitled to any employment benefits including annual leave pay, sick leave, maternity/paternity pay, or redundancy pay from HousehelpConnect.
2.5 This Agreement in no way creates an employer and employee relationship. Any form of agency relationship that may arise shall be limited to the specific scope of facilitating platform bookings.
3. Standard Rates and Earnings
3.1 Platform-Set Rates. All service rates on HousehelpConnect are set by the platform, not by individual helpers. Rates are standardized to ensure fairness, transparency, and client trust. Helpers may not negotiate or set their own rates outside of these standards.
3.2 Current Service Prices (all-inclusive, per booking): The client pays the price shown; you receive the amount below (the platform's commission is already deducted). Founding and Top Rated helpers receive more.
- General Cleaning: Client pays KSh 2,000 | You receive KSh 1,680
- Cooking: Client pays KSh 1,700 | You receive KSh 1,428
- Childcare/Nanny: Client pays KSh 1,700 | You receive KSh 1,428
- Laundry (full basket): Client pays KSh 900 | You receive KSh 756
- Gardening: Client pays KSh 1,050 | You receive KSh 882
- Driving: Client pays KSh 1,700 | You receive KSh 1,428
- Home Nursing: Client pays KSh 3,700 | You receive KSh 3,108
Rates are reviewed every six (6) months. You will be notified of changes thirty (30) days in advance.
3.3 Your Earnings. For each job, you are shown the exact payout you will receive before you accept it. HousehelpConnect retains a service commission (the difference between the client's all-inclusive price and your payout), currently averaging about 16% of booking value, covering marketing, payment processing, background checks and platform maintenance. Founding and Top Rated helpers keep a larger share. Payouts are made every Friday.
3.4 Payout Schedule. Earnings are paid to your registered M-Pesa number every Friday for all bookings completed and confirmed during the preceding week. HousehelpConnect may withhold payment during a pending dispute investigation, suspected fraud, or where required by law.
4. Responsibilities and Conduct
4.1 You agree to:
- Arrive at the client's location on time as booked
- Perform all services diligently, professionally, and to the best of your ability
- Treat all clients and their property with respect and care
- Follow the client's specific home instructions as provided through the app
- Maintain personal hygiene and present yourself professionally
- Notify HousehelpConnect immediately if you are unable to fulfill a booking
- Use GPS navigation through the app to arrive at client locations
4.2 You agree NOT to:
- Steal from, defraud, or deceive any client
- Bring unauthorized persons to the client's home
- Share client personal information, addresses, or home details with third parties
- Request cash payments outside the HousehelpConnect platform — penalty: KSh 10,000 and immediate account termination
- Engage in any behavior that is abusive, threatening, or harassing toward clients
- Record clients or their premises without explicit consent
- Use the client's Wi-Fi, phone, or other resources without explicit permission
- Perform services while under the influence of alcohol or drugs
- Accept any private employment offers from HousehelpConnect clients within twelve (12) months of a platform introduction
5. Processing Transactions; Disputes and Refunds
5.1 All payments are processed through HousehelpConnect and IntaSend Solutions Limited. You may not collect cash from clients for bookings made through the platform.
5.2 In the event of a dispute raised by a client, HousehelpConnect will investigate and may request your account of events. You agree to cooperate fully.
5.3 If a refund is issued to a client following a valid dispute, the corresponding amount will be deducted from your pending or future earnings.
5.4 You are immediately responsible to us for all disputes, refunds, reversals, or returns that result from your failure to deliver services as booked.
6. Security, Safety, and Fraud Controls
6.1 Before every booking, both client and helper profiles are visible to each other through the platform. Do not proceed with a booking if you feel unsafe.
6.2 You are solely responsible for the security of your account credentials. Do not share your login details with anyone.
6.3 If you encounter any safety concern, harassment, or abuse from a client, report it immediately through the app or by emailing househelpconnect@househelpconnect.org.
7. Ratings, Reviews, and Performance
7.1 After each completed service, clients may rate and review your performance. Your overall rating is visible to all clients.
7.2 Helpers with a sustained rating below 3.5 stars after a minimum of 10 bookings may be suspended pending a review.
7.3 Consistently excellent ratings may qualify you for promotion to Senior tier at the next review period, subject to admin discretion.
8. Insurance and Indemnity
8.1 HousehelpConnect does not provide personal accident, public liability, or any other insurance coverage for you as an independent contractor.
8.2 You are encouraged to obtain your own personal accident insurance.
8.3 You agree to indemnify and hold harmless HousehelpConnect and Kejani Connect from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses arising from: your conduct while delivering services; any damage to client property caused by you; any personal injury you sustain; or your violation of this Agreement.
9. Prohibition
You represent, warrant, and agree that you will not use HousehelpConnect in a manner that: infringes intellectual property rights; violates any applicable Kenyan law; is harmful, fraudulent, deceptive, threatening, harassing, or defamatory; jeopardizes the security of any account; attempts to circumvent our fee structure or booking system; or facilitates any form of illegal activity. A violation is grounds for immediate account termination, forfeiture of pending earnings, and potential legal action under Kenyan law.
10. Compliance with Law
10.1 You will use HousehelpConnect only as permitted by applicable Kenyan law. You confirm you are legally entitled to work in Kenya and all documents submitted during registration are genuine.
10.2 You acknowledge your obligations under the Kenya Data Protection Act 2019 with respect to any client personal data you access through the platform. You must not retain, copy, or share client data beyond what is necessary for service delivery.
11. Termination
11.1 Either party may terminate this Agreement by giving 14 days' written notice.
11.2 HousehelpConnect may immediately terminate your account without notice if you: steal from or defraud a client; engage in abusive conduct; provide false information during registration; or otherwise cause harm to the platform or its users.
11.3 Upon termination, pending earnings for completed and confirmed bookings will be paid on the next regular payout date. Earnings for disputed bookings will be withheld pending investigation.
12. Disclaimer by HousehelpConnect
12.1 HousehelpConnect makes no representation or guarantee as to the number of bookings you will receive. Volume depends on client demand, your rating, and your availability.
12.2 HousehelpConnect does not represent or warrant that you will earn any specific amount through the platform.
13. Limitation of Liability
13.1 To the maximum extent permitted by applicable Kenyan law, in no event shall HousehelpConnect, Kejani Connect, its affiliates, agents, directors, or employees be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages arising from your use of the platform.
13.2 This Agreement does not create an employer and employee relationship. HousehelpConnect has no liability for any employment-related claims you may have.
14. Settlement of Disputes
14.1 Disputes shall first be referred to informal negotiations via househelpconnect@househelpconnect.org. If not settled within fourteen (14) days, disputes shall be settled by reference to a court of competent jurisdiction in Kenya.
14.2 This Agreement and any related action will be governed by the laws of Kenya.
15. General
15.1 Entire Agreement. This Agreement supersedes any prior discussions, agreements, or representations relating to your use of HousehelpConnect as a helper.
15.2 Notices. You consent to the use of electronic means to deliver notices. Notices shall be given via email or through the HousehelpConnect platform.
15.3 Severability. If any provision is held illegal, invalid, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable.
15.4 Choice of Law. The laws of Kenya govern this Agreement. The exclusive jurisdiction of any action will be the courts of Kenya.
15.5 Independent Legal Advice. You acknowledge that HousehelpConnect is not providing legal advice and that you have been afforded an opportunity to obtain independent legal advice.
15.6 Good Faith. The parties undertake to act in good faith with respect to each other's rights under this Agreement.
15.7 Language. This Agreement is drawn up in English. The English language version shall be controlling in all respects.
Should you have any questions, please contact househelpconnect@househelpconnect.org · Governed by the laws of the Republic of Kenya